Imaging and Workflow
Commercial organizations and government departments continue to generate and receive large volumes of paper, which need to be captured, processed, managed and retrieved. At the same time, customer demands are changing and forcing organizations to interact with their customers and the public through the Web and e-mail 24 hours a day. Finally, organizations must continue to find ways to lower their processing costs and to improve their performance on governance and compliance.
Vignette's Imaging and Workflow products can help these organizations:
- Increase their agility and lower their transaction processing costs through a configure-and-go approach to business process automation
- Reach new markets and meet their customer service demands by managing the evolution from paper to Web and e-mail based customer interactions
- Improve their customer service through in-context call center and self-service access to documents
- Increase business insight and achieve operational excellence through management dashboards and reports
- Improve governance and compliance through the enforcement of business rules, security and auditing
- Capture, store and manage all types of documents, images, Web forms and e-mails in an enterprise scale repository
Workflow and Business Processing
Automate and streamline high-value externally initiated business processes supporting such activities as insurance underwriting and claims, mortgages and loans, investments, retirement, disputes, licensing, taxation and immigration.
Vignette Case Manager provides powerful, flexible tools for process definition and deployment. Vignette Case Manager can be used in conjunction with both Vignette Collection Manager and Vignette IDM repository technologies.
Repository and Management
Vignette Collection Manager provides a highly scaleable, standards based repository designed to operate both standalone and to leverage content from other repositories including Vignette IDM.
Vignette IDM provides a standalone environment for large scale repository deployments.
Capture
Capture and maintain documents and interactions from a wide variety of sources.
Vignette Image Capture supports the batching, scanning, digitization, image processing and indexing of high volumes of paper forms and correspondence.
Vignette Report Manager rapidly processes computer output, such as statements, letters, invoices and internal reports. It supports a variety of formats, including ASCII, Carriage Control, AFP, Metacode, Postscript, PCL and PDF. It splits the output into individual components and extracts metadata for indexing.
Vignette WebCapture captures Web site interactions as a formal record of high-value Web-based transactions. Playback capabilities help improve customer service and avoid disputes.
