Vignette Solutions for Healthcare
Healthcare organizations across all segments have chosen Vignette to implement a wide range of business processes. Vignette solutions have enabled them to:
- Streamline patient record access and reduce processing errors
- Enable HIPAA compliance throughout the lifecycle of the patient record
- Attract and retain top physician talent and reduce physicians' dependence on staff
- Allow collaborative clinician communications
- Reduce operational costs by alleviating patient dependence on administrative resources
- Increase responsiveness to patients through online education and counseling
Challenges
Many healthcare organizations have begun to implement Electronic Medical Record (EMR) systems in an effort to improve quality, increase safety, and reduce operational costs. But EMR systems cannot easily manage unstructured content such as files, images and paper documents. This creates HIPAA risks, significant retrieval costs and delays, storage challenges and expense.
Solutions
Vignette helps healthcare providers and payers transform human-and document-centric business processes through its next generation transactional content management and Web experience management platforms. Only Vignette offers true Web 2.0 multi-channel interaction capabilities to deliver the customer experience that matters. Vignette solutions for healthcare include:
Solutions for Providers
Electronic Medical Records (EMR)
Vignette provides clinical users access to all of the structured data and unstructured content from one place, allowing access to a "complete" patient record from within the EMR system. This automated document capture, management and delivery solution streamlines patient record access, reduces processing errors and enables HIPAA compliance throughout the lifecycle of the patient record.
Patient Online Services
By giving patients secure, self-service access to their health records, Vignette makes it possible for providers to reduce operational costs by alleviating patient dependence on administrative resources. Vignette also enables providers to gain efficiencies through a reduction in the use of paper, phone, and fax and increase responsiveness to patients through online education and counseling.
Revenue Cycle Management
Vignette enables healthcare providers to gain a complete view of all interactions with a patient across multiple departments and locations to ensure billing accuracy. It helps shorten collection cycles and reduce errors by automating billing processes for account receivables.
Collaborative Web 2.0 Intranets
Vignette enables healthcare providers to build communities where providers can work collaboratively on a case, researchers can share information and manage knowledge, patient data is shared across organizations securely and people can find experts on specific topics and share their knowledge using the latest Web 2.0 technologies. Vignette's portal, collaboration and social media solution enable building online communities where patients and providers connect directly with blogs, wikis, forums, comments, ratings, tags, video and recommendations.
Solutions for Payers
Medical Claims Management
Vignette streamlines the claims management process, eliminating paper-based forms and helping to redistribute work to match the demands for skills. This effort lowers costs and increases overall throughput significantly.
New Business Underwriting
Cycle time is a key differentiator for insurance carriers during the new business underwriting process. Using Vignette healthcare payers can streamline tasks by means of automation and significantly shorten the cycle time. The Vignette TCM platform can significantly improve and simplify every day challenges such as quote production, risk assessment, workload management and policy issuance.
Risk, Fraud and Compliance Management
Healthcare payers are looking for enterprise-level content management systems to effectively identify organized fraud activity, reduce compliance risk and improve reporting. Only Vignette extends risk, fraud and compliance management to all content types, including Web transactions.