Vignette Strategic Account Management
Vignette Strategic Account Management provides for the easy creation of shared account and opportunity management workspaces. These online workspaces promote and expedite information and knowledge sharing among account teams members, and enable seamless support of accounts and prospects by colleagues with less frequent account interaction.
Online community workspaces enable all colleagues to work from the same, up-to-date account information.
Use Your Current Productivity Tools
Vignette Collaboration helps you create workspaces that blend with and extend your current productivity tools like e-mail, instant messaging, and desktop productivity applications.
Vignette Strategic Account Management can enhance sales efficiency and customer relationships, reduce communication cycle times and sales costs, and capture valuable account and opportunity communications.
By providing a coordinated, collective and centralized view, every account touch point within an organization can deliver a consistent level of account interaction. Each team member, as well as every account, can immediately know about and benefit from other account interactions.
Features and Benefits
| Account and opportunity collaboration | Quickly create account-specific online workspaces that include document folders, correspondence histories, access policies, account discussion forums and related documents. |
| Proposal and contract management | Workspaces manage incoming and outgoing proposals and contracts, document version tracking, workflow submission and change histories and supporting links. Team members can subscribe to be automatically notified of document changes or other events. |
| Customer and partner extranets | Provide selective access to sensitive account information, even to specified external parties, through secure, selective access controls. |
| E-mail integration | Colleagues can search, contribute, comment, check-in and checkout content, and participate in project discussions through the most familiar communication and collaboration tool—e-mail. |
| Account team coordination | Collaborate across workspaces, improve coordination and enhance seamless account service and support. Workspace functionality includes intra-team content management, threaded account and opportunity discussions, account-related task management and account-centered group calendaring. |
| Personal productivity | Improve any contributor's productivity by providing project-customized searches and search agent capabilities through familiar e-mail and desktop applications. |
| Knowledge capture and re-use | Summary of account history can be made available to account team members to expedite service, identify appropriate documents for re-use and support more informed account planning. |
With Vignette Strategic Account Management, any organization can achieve its goal of providing the highest level of account service and support. By collecting, managing and sharing all the information, policies and correspondence related to an account or opportunity, Vignette can help every organization, in turn, foster stronger relationships with their customers and prospects.