Customer Care & Technical Support
Online Technical Support
Online technical support is available through Vignette Connect, a self-service customer and partner portal that includes our Vignette On-Line Support System (VOLSS), technical documentation, the Knowledge Base, electronic software distribution, product descriptions, white papers and more.
Log in to Vignette Connect at support.vignette.com to access the VOLSS system or e-mail us at customercare@vignette.com.
Telephone Technical Support
Vignette offers phone support around the clock to ensure that our customers' global operations are a success. Support engineers are available to work with customers in different parts of the world during their local business hours.
| Vignette Americas (Austin): | 1.888.608.9900 |
| Vignette Europe, Middle East and Africa (London): | +44.1189.84.84.84 |
| Australia, New Zealand, Signapore, Hong Kong, Taiwan & China: | 1.800.110.11811 |
| All other Asia-Pacific locations: | 61.2.9455.5099 |
Customer Care
If you have a specific need that is not addressed in one of the above areas, please log in to Vignette Connect and submit a VOLSS ticket or contact Customer Care at customercare@vignette.com.