Vignette Solutions for Financial Services

Financial Services organizations across all segments have chosen Vignette to implement a wide range of business processes. By enabling their content to "come to life," Vignette solutions have helped these organizations:

• Reduce new account opening and loan processing times
• Meet audit and compliance guidelines for all channels
• Retain clients with better customer service
• Reduce physical and environmental footprints
• Reduce costs by eliminating paper and manual overhead
• Support revenue growth without additional staff

Challenge

Even though it's been talked about for years, most financial services organizations still must manage multiple, heavily customized, disparate technology systems that are simply information silos. In today's macroeconomic conditions, organizations must be able to access the full value of every piece of information they have, as well as be able to tap and cultivate the combined intelligence and insight of their employees, partners, and customers. It's the only way they can create valuable new products and channels as well as efficiently manage acquisitions.

Solutions

Vignette helps banking, mortgage and capital market organizations transform human and document centric business processes for consumers, investors and employees through its next generation transactional content management and Web experience management platforms. Only Vignette offers true Web 2.0 multi-channel interaction capabilities to deliver the customer experience that matters. Vignette solutions for financial services organizations include:

New Account Opening

Using Vignette, financial institutions can automate the account opening process from start to finish—from customer data capture to account approval—while easily integrating with existing legacy applications. This automated process reduces processing errors and increases the opening rate across all channels.

Lending Credit Approval

Vignette can help lenders automate routine processing, speed decisions, streamline closing, enhance servicing and transfer loans to the secondary market more efficiently.

Online Marketing

Using Vignette, financial institutions can create a compelling next generation online experience, improve marketing effectiveness and online conversion rates, manage digital Web content and deliver consistent brand message across all channels. Vignette solutions automatically optimize the content for users recommending the most useful resources available online based on what has worked for similar online visitors.

Customer Online Services

Vignette enables financial institutions to host an online platform for effective communications and improved relationships between account holders and institutions. The solution enables a self-service platform where account holders can seek advice, update their information, watch informative videos, learn about products and services and resolve their day to day queries. The result is reduced cost though online interactions and a closer relationship with customers. Vignette's social media solution further enables financial institutions to build communities where account holders and bank employees connect directly, share knowledge and help each other leveraging Web 2.0 technologies that enable participation and encourage online interaction with blogs, wikis, forums, comments, ratings, and tags.

Risk, Fraud and Compliance Management

Financial institutions are looking for enterprise-level content management systems to effectively identify organized fraud activity, reduce compliance risk and improve reporting. Only Vignette extends risk, fraud and compliance management to all content types, including Web transactions.

Collaboration and Knowledge Management

Empower employees with information to increase productivity, information sharing, business agility and enable expertise location with Vignette's leading portal and collaboration technologies that feature advanced knowledge management, Web 2.0, collaboration, video, personalization and search technologies.