Vignette Enterprise and Enterprise Plus
Vignette Enterprise Support
This level of support is intended for global businesses that require uninterrupted support for mission critical applications. It is highly recommended for customers using Vignette applications in a complex environment.
Enterprise Support includes:
- All Extended Support features
- Named contacts – Eight
- Follow the Sun problem resolution – Critical and Major severity issues are worked 24x7 through global support facilities
- Account reporting – We will provide specific reports for your account
- Technical advocacy (short-term) – Designated resource oversees all submitted tickets for your account (available on a project-based or limited-time basis, such as a mission critical upgrade or new deployment)
Vignette Enterprise Plus Support
Enterprise Plus Support is an add-on to Enterprise Support that offers two fee-based options:
- Vignette Account Management – A Vignette Account Manager who understands your business and roadmap and is dedicated to your success with Vignette technology
- Technical advocacy (ongoing) – A designated resource who oversees all submitted tickets for your account
Additional services may also be offered as required.
